Malmorakanda

Hot Line: +94 769 180 200

TERMS AND CONDITIONS

1. Acceptance of Terms

Welcome to Malmorakand.com. By accessing or using our website, you agree to comply with the following terms and conditions, our privacy policy, and any additional policies or guidelines that may apply to specific features, promotions, or services provided on our site. These policies collectively constitute our “Terms and Conditions.”

Your use of this website confirms that you have read, understood, and agreed to these terms without limitation or qualification. Please review them carefully as they govern your access to and use of the site.

2. Products and Orders

2.1 Product Descriptions: We strive to provide accurate descriptions of our handmade teas, including Black Tea, Green Tea, and Artistic Tea. However, due to the natural variations inherent in tea production, the images and descriptions on the Website may differ slightly from the actual product.

2.2 Pricing: Prices for our products are displayed on the Website and are subject to change without notice. The price displayed at the time of placing your order will be the price you are charged.

2.3 Order Acceptance: Your order is deemed accepted once you receive an order confirmation email. We reserve the right to reject or cancel any order for any reason, including, but not limited to, errors in pricing or product availability.

3. Payment

3.1 Payment Methods:  We accept payments through credit/debit cards and other payment methods specified on the Website.


3.2 Payment Security: We use industry-standard security measures to protect your payment information. While we take every precaution to safeguard your data, we cannot guarantee complete security of information transmitted over the internet.

4. Shipping and Delivery

4.1 Shipping Charges: Shipping charges are calculated during the checkout process and may vary based on your location and selected shipping method.


4.2 Delivery Time: We aim to fulfill and dispatch orders promptly. The estimated delivery time will be provided during checkout. However, we cannot guarantee delivery dates, as shipping times may vary depending on the courier service and external factors.


4.3 International Shipping: We may offer international shipping. Please be aware that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient.

5. Returns and Refunds

Please refer to our separate Return and Refund Policy for details on how we handle returns, exchanges, and refunds for our products.

6. Privacy

Your use of the Website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you consent to the practices described in the Privacy Policy.

7. Intellectual Property

All content on the Website, including text, images, graphics, logos, and trademarks, is the property of Malmorakanda Estate and is protected by intellectual property laws. You may not use, copy, or distribute any content from the Website without our prior written consent.

8. Disclaimer of Warranties

We do not make any warranties or representations regarding the accuracy, completeness, or reliability of the content on the Website or the suitability of our products for any specific purpose. Our products and services are provided “as is,” without any express or implied warranties.

9. Limitation of Liability

In no event shall Malmorakanda Estate, its directors, officers, employees, or affiliates be held liable for any indirect, incidental, special, or consequential damages arising from the use of the Website or our products, including but not limited to, lost profits, business interruption, or data loss.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from the use of the Website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at info@malmorakanda.com